Cofton Medical Centre

Providing NHS Services

Bereavement Support

Here at Cofton Medical Centre we recognise that when the death of a love on occurs it can be extremely distressing and upsetting. We want to ensure that family and friends are aware of what to do next when a death occurs.

There are websites that will explain more detail about how to register a death and we will give advice about what to do in the event of a death. The below link is the current government guidelines: .

Guidelines in the event of an expected death occurring at home:

  1. Phone the practice (if it is outside of the practice hours call 111. If this is the case they will inform the practice, during the next normal working session, about the death. If a visit is appropriate then a home visit will be arranged with you.
  2. Contact a funeral director.
  3. If the Medical Certificate of Cause of Death (MCCD) is being completed by the practice we will let you know when this has been completed and we will send you a link to complete the pre-registration of death form. If the case is being referred to the coroner please see below.
  4. Once the pre-registration of death form has been completed, the Register Office will contact you to complete the registration.
  5. The registrar’s office will give you several certificates and your funeral directors should explain what to do with them next. You may also want to obtain more copies of the death certificate for bank, probate etc. (a fee will be payable for each copy).

If the GP refers to the coroner:

  1. If the GP needs to refer to the coroner, we will let you know this has been done. This can take up to 10 days for the coroner to review. The Coroner will then decide whether the GP can issue the MCCD or not. If the GP is able to to issue the certificate we will notify you as per the steps above.
  2. If the GP is unable to issue the certificate the Coroner will be in touch with you directly.
  3. The Coroner may wish to speak to family in any case
If the Death Occurs at Hospital
  1. Contact a funeral director to inform them their services are required.
  2. Liaise with the hospital for the issuing of the MCCD

In the event of a cremation, the funeral directors will usually liaise with the surgery regarding any forms that will need to be obtained.

Information to have available before registering the death

  • The date and place of death
  • The full name of the person who has died (this should be the name that they used at the time of death)
  • Any other names they may have been known as. For example, they may have changed their name by deed poll.
  • Their date and place of birth.
  • There job and whether they were retired.
  • Their usual address.

If the person who died was a married person or in a civil partnership or widowed, you will also need to know:

  • In the case of a woman, her surname before she first married or registered her civil partnership.
  • The full name and occupation of the deceased’s wife, husband or civil partner.

You will need to give your full name and address. You will also be asked to give your relationship to the person who died, for example, son, daughter, widow, widower, niece, nephew, surviving civil partner, or the person making funeral arrangements. You will also be asked to answer some extra questions. This information is used for government statistics and kept confidential.

  • Was the person who died married or in a civil partnership?
  • Is their husband or wife or civil partner still living? If they are, what is their date of birth?
  • How long did they stay in hospital or other establishment, for example a hospice?
  • Was the person under 75? If they were what industry did they work in?
  • Did they get a pension paid from government funds? This includes the civil service, teachers, armed forces and war widows. This does not include the state pension or pension credits. You will be asked this so that the registrar can let the relevant department know the person has died.
  • Have you found a medical card showing the persons NHS Number?

Coping with grief

If you have recently suffered a bereavement and need to talk to someone, please note that any of the doctors or nurses will be happy to see you and if necessary guide you to bereavement services in the local area that you might find comforting and helpful. For any further information or questions please do not hesitate to ask one of our reception team. You can also refer yourself for support. Please see below information for Cruse Bereavement Support.

Cruse Bereavement Support

Cruse Bereavement Support is a specialist bereavement charity, working to help people with grief.

To access Cruse Bereavement Support you can call them on 0121 687 8010

Opening hours:

Cruse Birmingham is open from 9am to 5pm on Monday, Wednesday and Friday. Cruse Birmingham is open from 9am to 8pm on Tuesday and Thursday.

Cruse Birmingham can offer citizens listening support or refer clients through to ongoing support with a trained bereavement volunteer. Where relevant, Cruse staff will signpost callers to more appropriate services, following a detailed assessment.

For ongoing support, Cruse clients are offered up to 6 sessions, delivered by phone or via Zoom. In some instances, clients will be met face to face in one of the community outposts used by Cruse.

Cruse can support clients suffering with the impact of an historic bereavement. 5% of clients have been bereaved more than 15 years prior to accessing services.

Cruse also runs an in-person support group for those bereaved by suicide. This group is run monthly from a venue in Birmingham city centre.