We offer a variety of appointments to our patient population including face to face, telephone and video appointments.
You can book an appointment via the NHS App or by calling 0121 693 5777 between 8:30am and 1:00pm Monday to Friday.
The Care Navigator will ask you for a few details such as a number that you can be contacted on and the reason for your call. This is so they can ensure you are booked with the most appropriate clinician. You are under no obligation to tell the Care Navigator the reason for the appointment however this is useful information to ensure you are directed to the most appropriate clinician and it enables the clinician to prepare for your consultation. All staff at the surgery work under the same confidentiality agreement so you can be assured any information shared with the staff will be kept in the strictest confidence.
Please click the link for an explanation on how the GP appointment system works : https://www.youtube.com/watch?v=mtbfhnxPy9g
If all the appointments and telephone call backs are full for the day you will be offered the following (subject to availability):
- A Hub appointment, these are based at Northwood Medical Centre
- A telephone call back from the MyHealthcare Hub
- Advice to contact the walk-in centre at Katie Road
- Asked to call back the following day
Home Visits
If possible please try to call us as early in the day as possible if you require a home visit.
You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.
You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.
Can I ask for a particular doctor?
Yes. However, it may not always be appropriate to see the same doctor for all your problems. Some doctors have specialist interest in certain problems (see below) and when you speak to the triage doctor, they will try to book you an appointment with the most appropriate doctor.
We do ask that general requests to see a female GP are for intimate examination only.