Cofton Medical Centre

Providing NHS Services

Did Not Attend (DNA) Policy

Practice Policy on Missed Appointments

Cofton Medical Centre agrees that:

Each appointment is a valuable opportunity for our patients.

Pressure on appointment times shows that there is a need for every single appointment we have available.

Doctors and Nurses appreciate that there are times when it is necessary to cancel appointments.

Reception staff are always willing to help rearrange cancelled appointments. See the section headed Online Booking.

Cofton Medical Centre staff will endeavour to:

Make best use of appointment for each and every patient.

Provide a helpful booking service via the doctor triage service.

Cofton Medical Centre expects our Patients to:

Be courteous to staff booking appointments.

Attend the appointment on time.

Contact the Surgery to cancel if they cannot attend.

Contact the Surgery if they no longer need to attend.

Cofton Medical Centre, on NHS advice, will:

Monitor those patients who do not attend their appointment.

Remind patients, by letter and verbally, that 3 missed appointments can lead to removal from the Practice List.

Remove persistent offenders from the practice list where necessary, to ensure fairness for all patients.