To book an appointment with the surgery you can book on the NHS app or call us between 8:30am and 1:00pm Monday to Friday. Alternatively you can book online using the links below.
For more information on how our appointment system works, please visit the ‘How our appointment system works’ page.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access NHS App services from the browser on your desktop or laptop computer.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Appointment requests
If you request an appointment the Care Navigator will ask you the reason for the appointment. This is so they can ensure you are booked with the most appropriate clinician. You are under no obligation to tell them the reason for the appointment however this is useful information for the clinician to be able to prepare for your consultation. All staff at the surgery work under the same confidentiality agreement so you can be assured any information shared with the staff will be kept in the strictest confidence.
Cancelling Appointments
It is essential that you cancel an appointment that you no longer need or can no longer keep. Cancelled appointments can be reallocated to other patients who need to be seen.
There’s a variety of ways that you can cancel your appointment, including:
- In person at the reception desk
- Replying to a text reminder on your mobile
- Telephoning us on 0121 693 5775.
Chaperones
For more information on Chaperones within the surgery, please see our Chaperones page here.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
Introducing Livi
See a GP by video with Livi. Even on the weekend.
Patients of Cofton Medical Centre can now see an NHS GP by video using Livi. Get medical advice, prescriptions and referrals on the same day – even on weekday evenings and at weekends. The service is provided free on the NHS.
You can download the Livi app to your mobile phone or tablet from the App Store or Google Play. Or visit www.livi.co.uk for more information.
Livi GPs are all GMC-registered NHS GPS, who (with your consent) will be able to access your medical records and give you a considered, in-depth diagnosis based on your medical history.
Get the Livi app here: https://bit.ly/3w5bgR0