You can request an appointment, submit medical queries or submit administrative requests by completing an online form. You can also access the forms through your NHS App. We ask that patients who are able to use the online form do so to free up the telephone lines for those not able to use the online form.
The online form has many benefits including:
- Being able to submit a request anytime between 8am and 6:30pm, meaning you can make a request at a time that suits you and you do not have to spend time waiting in a telephone queue.
- Your request reaching the appropriate team more efficiently
- Improved care navigation, ensuring you are seen by the most appropriate service
- Reduced telephone queues for those not able to use the online service
Patients who are unable to use the online form are able to contact the practice via telephone and a member of the team will complete the form on their behalf.
For more information on how our appointment system works, please visit the ‘How our appointment system works’ page.
NHS App
Owned and run by the NHS, the NHS App is a simple and secure way to access a range of NHS services on your smartphone or tablet — including prescriptions and appointments. You can also access NHS App services from the browser on your desktop or laptop computer.
Can another Healthcare Professional help?
Do you need to see the GP?
Sometimes the GP is not the most appropriate Healthcare Professional to deal with your ailment. Please see the information on see a Doctor or Healthcare Professional, which might help you decide whether a GP appointment is truly necessary or whether it might be better for you to see a Pharmacist, Optician, Dentist or other Healthcare Professional. You can even self-refer for some services without seeing your GP.
For real life-threatening emergencies such as those below – RING 999
- Chest pain (suspected heart attack)
- Suspected stroke
- Suspected meningitis
- Anaphylactic shock (severe allergy)
- Heavy bleeding or deep lacerations
- Fluctuating levels of consciousness or completely unconscious
- Difficulty breathing or stopped breathing with a change in colour
- New seizure, fit or uncontrollable shaking
For immediately serious conditions such as the following, GO TO Emergency Department (A&E) IMMEDIATELY
- A fever and lethargic (drowsy) child
- A feverish and floppy (unresponsive) infant
- Difficulty breathing
- Sudden, severe abdominal pain
- Accidental or intentional overdose of medication
- Trauma (including falls) and possible broken bones or road traffic accident
Appointment requests
If you request an appointment the Care Navigator will ask you the reason for the appointment. This is so they can ensure you are booked with the most appropriate clinician. You are under no obligation to tell them the reason for the appointment however this is useful information for the clinician to be able to prepare for your consultation. All staff at the surgery work under the same confidentiality agreement so you can be assured any information shared with the staff will be kept in the strictest confidence.
Cancelling Appointments
It is essential that you cancel an appointment that you no longer need or can no longer keep. Cancelled appointments can be reallocated to other patients who need to be seen.
There’s a variety of ways that you can cancel your appointment, including:
- In person at the reception desk
- Replying to a text reminder on your mobile
- Telephoning us on 0121 693 5775.
Chaperones
For more information on Chaperones within the surgery, please see our Chaperones page here.
If you have a suspected infectious disease
Please inform reception if you suspect an infectious disease, as this will enable us to deal with it appropriately during your visit to protect you, other patients and staff.
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